Insurance Agencies & Brokers Need Smart Communication Solutions
Insurance agencies and brokers have specific requirements for the cloud-based phone systems that they rely on to communicate from employee to employee and from sales representative to customer. Without a high-quality and affordable solution, your insurance company could appear unprofessional and struggle to maintain high levels of productivity.
Advanced VoIP Solutions can help improve customer experience and increase efficiency across your team with a cloud-based phone system that will allow your staff to work from virtually anywhere.
Whether you are a small insurance agency or a multi-location brokerage, your data management system (DMS) is critical to your operations. With our smart VoIP solutions, we can integrate your communication systems with your database management tools.
Our Features Work For Insurance Agencies
At Advanced VoIP Solutions, many of the insurance agencies that rely on us for excellent solutions use our fleet of intelligent communication systems. The AVS cloud-based phone systems are an easy way to integrate your voice systems and cloud communications for the most efficient and cost-effective system possible.
AUTO ATTENDANT
An auto attendant can help the right customer talk to the right sales professional at the right time. Never leave your clients on hold again.
SMS TEXT
Need a more efficient way to get information from a client so your sales representatives and services professionals can continue to work on applications or complete service requests? SMS text features make it easy to get the information needed quickly.
INTELLIGENT VOICEMAIL
Stay connected to customers from anywhere, and quickly determine what action needs to be taken based on the transcription. Sales managers and service dispatchers can easily delegate tasks, determine the level of priority, and stay focused on current tasks.
CALL HISTORY REPORTS
Executives and managers can easily track time spent working an account, and understand utilization for salaried employees. Managers can identify exactly when a sales or service representative needs coaching or training with trend reporting.
CALL RECORDING
Don’t just monitor calls across your team, understand what scripts are working and what scripts are not so you can make changes with speed and accuracy. With call recording, you never miss a detail.
REMOTE CAPABILITY
Allow staff to work without disruption when working remotely, and make calls as usual with the same extension and access voicemail. Our softphone features can help remote workers stay integrated into office workflow and operations.
Business Intelligence Helps Insurance Agencies Thrive
We know reporting is extremely important to your insurance agency.
Executives need to track daily outgoing and incoming calls for not only compliance purposes but to ensure sales and service professionals are meeting expectations. Our reporting tools make it easy to pull reports on daily, weekly, and monthly activity – so your managers can focus on providing training only to the staff members that need it most.
Wouldn’t you like to know what call came in that didn’t get answered after the first 5 rings? What about calls that were put on hold for too long?
Not only are we going to help you create a better customer experience, but we are also going to help you see what is going on internally so you can make better, faster, and smarter decisions for your insurance company.