Government Entities Need Smart Communication Solutions
Whether it’s maintaining social programs and enforcing new policies or simply answering inquiries from citizens and the media, both government and state institutions are invariably challenged to deliver accurate information and provide exceptional services while reducing operational costs.
This is one of the reasons why government agencies need to use a robust and powerful communication system to enable employees to communicate and collaborate with their constituents, colleagues, and the public more effectively.
We can help you make the switch to a VoIP Phone Service that will elevate your government office productivity, increase functionality and mobility, allowing you to add remote workers and connect multiple offices all in one system.
Our Features Work For Government Entities
At Advanced VoIP Solutions, many of the government agencies that rely on us for excellent solutions use our fleet of intelligent communication systems. The AVS cloud-based phone systems are an easy way to integrate your voice systems and cloud communications for the most efficient and cost-effective system possible.
AUTO ATTENDANT
An auto attendant can help enable employees to communicate and collaborate with their constituents, colleagues, and the public more effectively.
SMS TEXT
Collaborate with the right department staff, and permit citizens to send updates, links, and important details to better communicate their concerns.
INTELLIGENT VOICEMAIL
Stay connected to customers from anywhere, and quickly determine what action needs to be taken based on the transcription. Staff can easily delegate tasks, determine the level of priority, and stay focused on current tasks.
CALL HISTORY REPORTS
The call logs feature help you view the entire record of your incoming and outgoing calls. Through this VoIP Business feature you can also see the names, numbers of the callers along with the extension dialed, the call time, date and duration.
CALL RECORDING
Providing a full record of what transpired and when, call recording can help prevent and/or resolve any problems or lawsuits that may arise. This is practically a necessity in government where lawsuits, complaints, and other problems pop up on a daily basis.
REMOTE CAPABILITY
Your remote workers can stay integrated into the office workflow and operations with softphones that are provided to allow employees to work without disruption. Your team can make calls as usual with the same extension.
Business Intelligence Helps Government Agencies Thrive
In a world of budget cuts, government organizations and agencies are expected to improve operational efficiency, while meeting expectations for modern communications and fast response times.
A customizable cloud-based VoIP phone system ensures that your organization’s communications are scalable, secure, flexible and ready to respond in any situation. Our government VoIP phone systems provide a reliable and clear voice connection so that you can communicate effectively exactly where and when you need to. We also have experience working on integrations with local co-ops in the event your numbers aren’t portable.
Take advantage of Advanced VoIP’s affordable government telecommunication solutions that provide organizations and agencies with reliable, secure communications technology to support constituent needs and meet mission-critical goals.
CASE STUDY
Runnels County Saves Headache And Money With VoIP
Runnels County was frustrated with their unreliable phone system and the complex accounting of phone bills for all their offices and building’s lines. Looking for a more streamlined solution, they reached out to us here at Advanced VoIP Solutions.
THE FRUSTRATION
With multiple buildings and offices with different budgets, Runnels country had to create separate phone accounts for each individual office in order to keep things straight. The phone company they had been using had a lot of variable costs and fees, making it difficult for them to budget for their communication costs. In addition, the de-centralization was proving to cause poor customer experiences, and calls were getting lost in the shuffle.
THE FIX
With Advanced VoIP’s straightforward pricing, and experience working with government entities, we were able to provide a contract and invoicing format that was exactly what Runnels County needed. With the accounting concerns eliminated, we were able to onboard their offices to a centralized VoIP system, allowing for easy and reliable call transferring and forwarding.
THE FUTURE
With the improved billing process, phone system, and our straightforward pricing, Runnels County employees can sleep easy knowing exactly what their phone bill and budget needs to be without sacrificing the quality of service for their constituents.
ABOUT RUNNELS COUNTY
Runnels County is located in West Central Texas. As a local government they are committed to serving their constituents and providing a great community to live within.